What you can say
Say each one out loud, then play it to compare.
- Jag vill byta den här.I want to exchange this.
- Den är trasig.It's broken.
- Den fungerar inte.It doesn't work.
- Jag har inte använt den.I haven't used it.
- Kan jag få pengarna tillbaka?Can I get my money back?
- Har ni den i en större storlek?Do you have it in a bigger size?
- Jag vill reklamera den här.I want to make a complaint about this (it's faulty).
You might also hear
- Har du kortet du betalade med?Do you have the card you paid with?
- Utan kvitto kan jag bara ge ett tillgodokvitto.Without a receipt I can only give store credit.
- Prislappen måste sitta kvar.The price tag has to still be on.
- Den har ju använts.It has been used, though.
- Det får du ta med tillverkaren.You'll have to take that up with the manufacturer.
- Vi kan skicka in den på reklamation.We can send it in as a faulty-goods claim.
- Öppet köp gäller i trettio dagar.Returns are accepted for thirty days.
Good to know
- "Öppet köp" is a promise from the shop, not a law. Check the receipt or the shop's sign for how many days you have.
- A faulty item is different: you can make a "reklamation" even after the return period. Keep your receipt or card statement as proof.
- Online purchases normally come with a 14-day "ångerrätt" (right to change your mind), which shop purchases do not have by law.